Introduction
Most senior managers are unimpressed by simply implementing a computer maintenance management system (CMMS) or generating numerous reports. Instead, management is focused on results, which implies continuous improvement. A CMMS package provides an excellent tool for collecting, analyzing, and reporting unlimited amounts of data. However, the difficulty is distilling the information into a form that can be used to make better decisions, and to continuously improve processes. Take, for instance, the process by which work is requested. Is maintenance operations satisfied by the average response time? Is there a disproportionate percent of rush orders, especially from a few individuals? Do you get multiple requests for the same problem? The CMMS can be used to gather data to determine if there's a process problem. Secondly, it can provide some clues as to what needs to be done to solve each problem.
Critical success factors
Focusing on process improvement through the use of your CMMS requires the following:
* op management provides clear support;
* well-defined objectives and performance targets to ensure alignment with the maintenance operations and engineering strategies;
* line workers and managers are directly involved in the improvement process;
* highly trained and motivated "change agents" are developed;
* use of incentives tied to achieving improvement milestones;
* regular communication; and
* use of objective third-party consultants that have solid hands-on experience , if there are serious cultural barriers to overcome.
To maximize your CMMS, it's important to be wary of the following "tell-tale" signs of failure:
* middle management-led initiatives;
* "flavour of the month"-type programs;
* application of too many irrelevant measures or none at all;
* lack of a framework or logical methodology;
* process change predicated without appropriate line involvement;
* process improvement lacks needed cultural change; and
source
http://www.technologyevaluation.com/research/articles/continuous-improvement-offers-cmms-maintenance-benefits-17194/
Most senior managers are unimpressed by simply implementing a computer maintenance management system (CMMS) or generating numerous reports. Instead, management is focused on results, which implies continuous improvement. A CMMS package provides an excellent tool for collecting, analyzing, and reporting unlimited amounts of data. However, the difficulty is distilling the information into a form that can be used to make better decisions, and to continuously improve processes. Take, for instance, the process by which work is requested. Is maintenance operations satisfied by the average response time? Is there a disproportionate percent of rush orders, especially from a few individuals? Do you get multiple requests for the same problem? The CMMS can be used to gather data to determine if there's a process problem. Secondly, it can provide some clues as to what needs to be done to solve each problem.
Critical success factors
Focusing on process improvement through the use of your CMMS requires the following:
* op management provides clear support;
* well-defined objectives and performance targets to ensure alignment with the maintenance operations and engineering strategies;
* line workers and managers are directly involved in the improvement process;
* highly trained and motivated "change agents" are developed;
* use of incentives tied to achieving improvement milestones;
* regular communication; and
* use of objective third-party consultants that have solid hands-on experience , if there are serious cultural barriers to overcome.
To maximize your CMMS, it's important to be wary of the following "tell-tale" signs of failure:
* middle management-led initiatives;
* "flavour of the month"-type programs;
* application of too many irrelevant measures or none at all;
* lack of a framework or logical methodology;
* process change predicated without appropriate line involvement;
* process improvement lacks needed cultural change; and
source
http://www.technologyevaluation.com/research/articles/continuous-improvement-offers-cmms-maintenance-benefits-17194/
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